Customer Service & Support

If you need assistance or have a question, the following list will help you find answers or get help quickly.

Need Merchant Account Assistance
Need New POS Equipment or Software
Need to Order Supplies

Need Merchant Account Assistance

If you are a merchant with an active merchant account and need assistance or have questions, please call the number listed below and select the "Sales" option (please have your merchant account ready when calling).

SmartMerchant Solutions, Inc.
8200 S. Quebec Street, Suite A3-417
Centennial, CO 80112

Phone: 866-348-1539

Not Sure who your processor is? The processor's name is displayed at the top left of your merchant statement. If you can't find a statement, give us a call at 866-348-1539 and we will look it up for you.

Don't recognise a charge on your bank statement? SmartMerchant Solutions never automatically withdraw funds from your account for services that we provide. Instead you will receive an invoice to pay. Merchant account fees and gateway fees are billed to your bank account directly by the merchant account processor or gateway provider. You will always receive a statement which details these fees. If you can't find your statement, give us a call at 866-348-1539 and we will look it up for you.

Need New POS Equipment or Software

Please see our Equipment section, give us a call, or send an email to "inquiries at smartmerchant dot com".

Need to Order Supplies

Please see our Equipment section, give us a call, or send an email to "inquiries at smartmerchant dot com".